Returns & Exchanges

Returns & Exchanges

Returns & Exchanges

Hassle Free Returns

All KEF products ordered on have a 30-day money back guarantee. During this time, you can return or exchange your purchase for free, and we will ensure that you get your money back. All returns (including exchanges) can be made within 30 days of receipt. As a condition of eligible returns, all returned products must be unused and please ensure the original packaging, warranty card, gifts and all other accessories are included and are undamaged. If you have a problem with your product or you are not completely satisfied with your purchase please contact us. We're here to help.

Refund Terms

Once the speakers are back with us, we’ll check that everything’s in order before processing the refund. We’ll inspect them to make sure they’re in like-new condition. If the speakers have been damaged, through abnormal use, we may not refund you.

If we’re refunding you, we’ll send the money back to the card you’ve used. We’re not able to credit a different card or use anything but the original payment method.

The Return and Exchange Process

Before starting the return proces, please check if you have had the products for 30 days or less? Are they in like-new condition?  Did you keep the original packaging and all accessories? We won't be able to refund you if you're not eligable our return policy.
  • To start please fill in the form below
  • Select 'Exchange' under the 'Reason for Return' menu if you'd like to exchange your product(s)
  • We will contact you within 1-2 working days to process your return request
  • Once we have received and verified your return, we will refund the purchase amount to your card
  • Please allow up to 14 business days for your refund to be processed
  • The 30-day money back guarantee is valid for orders placed via only
  • Our Terms and Conditions apply to all deliveries

Questions? Please ask us here and we'll get back to you within 48 hrs.
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