Returns & Exchanges

Returns & Exchanges

Returns & Exchanges

THE RETURNS POLICY

All KEF products ordered on kef.com have a 30-day money back guarantee. During this time, you can return or exchange your purchase for free, and we will ensure that you get your money back. All returns (including exchanges) can be made within 30 days of receipt.

As a condition of eligible returns, all returned products must be in the condition that they have been received in and ensuring the original packaging, warranty card, gifts and all other accessories are included and are undamaged.

If you have a problem with your product or you are not completely satisfied with your purchase please contact us. We're here to help.

THE RETURN PROCESS

Please fill in online form HERE state out your return request. Our Customer Service will contact you in 2 business days to follow up your request.

EXCHANGE POLICY

Exchanges are only available for colour (subject to stock availability). If you would like to make an exchange, simply fill in Online form HERE and Our Customer Service will contact you in 2 business days to follow up your request.

REFUNDS POLICY

* We can only exchange item in its original packaging and with full set of accessories.

* It is only possible to exchange the same model for a different colour but not applicable to other model.

* Please be aware that we can only exchange the same item for a different colour once.

* Merchandise must be returned in one package – we reserve the right to refuse multiple returns from one order sent at different times.

* Exchange shipments must be made using the same service as for the original delivery (DHL or Q Express).

* We can only accept exchanges from the country to which an order was originally shipped, for example, orders delivered to Singapore must be returned from Singapore. Otherwise, the exchange is unfortunately not free of charge (import and shipping fees will be charged at your own expense).

HAVE ANY QUESTIONS?

Send us an email at order.ap@kef.com for any order or shipping related queries about your KEF Online Store order. KEF team will respond within 2 working days of receiving the enquiry.
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