Shipping and Handling

Shipping and Handling

Shipping and Handling

Chinese New Year deliveries and customer service hours: 

During the holiday season, deliveries and shipping times may be impacted. It may take longer during peak times for your shipment to be delivered. Please note that there will be no delivery service and customers may experience a slower response due to reduced customer service hours during the following period: 
- Jan 31st, 2022 to Feb 3rd 2022

To receive your products before Chinese New Year, the delivery cut-off date is Jan 21st, 2022 at 12pm. 

Shipping Cost And Delivery Times

With the exception of specifically listed promotions on the website. The shipping cost for orders over USD $200 are free in Singapore. While for rest of the destinations, you can enjoy free shipping for orders over USD $500.

Please refer to the chart below for shipping methods as well as shipping costs and delivery times for your destination:

Destination
Shipping MethodShipping CostsFree ShippingDelivery Times
Singapore, Malaysia
Q Express
USD$15
Over USD$200
2-3 business days
Indonesia, Philippines, Thailand and Vietnam
DHL
USD$30
Over USD$500
4-5 business days

If there are particular requests to ship to certain countries not listed above, please send us email at info.ap@kef.com.

Shipping Days And Schedules

1. The shipment will be ready in 1-2 business days upon confirmation of payment. This might vary depending on stock availability.

2. Under normal circumstances, shipment will arrive at the shipping address in 2-5 business days subjected to shipping destination and custom clearance.

3. Delivery service is only available from Monday to Friday, 9am to 5pm and Saturday, 9am to 12nn. No delivery on Sundays and Public Holidays.

Custom And Duties

Orders may be processed directly from our distribution center in Hong Kong. Please note, these orders may incur customs & duty fees, which the customer is required to pay to receive their order. For Visa and MasterCard payment, dynamic currency conversion charge may applied by the credit card processor at the point of sale.

Have Any Questions?

Send us an email at order.ap@kef.com for any order or shipping related queries about your KEF Online Store order. KEF Customer Service team will respond within 2 business days of receiving the enquiry.

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