Shipping information
 

 

Shipping cost and delivery times

With the exception of specifically listed promotions on the website. The shipping cost for orders over USD $250 are free in Singapore. While for rest of the destinations, you can enjoy free shipping for orders over USD $550.

Please refer to the chart below for shipping methods as well as shipping costs and delivery times for your destination:

Destination Shipping Method Shipping Costs Delivery Times

Singapore

Q Express

USD$15

2-3 business days

Indonesia, Malaysia, Philippines, Thailand and Vietnam

DHL

USD$30

4-5 business days

If there are particular requests to ship to certain countries not listed above, please send us email at info.ap@kef.com.

 

Shipping days and schedules

1. The shipment will be ready in 1-2 business days upon confirmation of payment. This might vary depending on stock availability.

2. Under normal circumstances, shipment will arrive at the shipping address in 2-5 business days subjected to shipping destination and custom clearance.

3. Delivery service is only available from Monday to Friday, 9am to 5pm and Saturday, 9am to 12nn. No delivery on Sundays and Public Holidays.

 

Custom and Duties

Orders may be processed directly from our distribution center in Hong Kong. Please note, these orders may incur customs & duty fees, which the customer is required to pay to receive their order. For Visa and MasterCard payment, dynamic currency conversion charge may applied by the credit card processor at the point of sale.

 

Have any questions?

Send us an email at order.ap@kef.com for any order or shipping related queries about your KEF Online Store order. KEF Customer Service team will respond within 2 business days of receiving the enquiry.

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